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Tag: engagement

A Dilemma: When the Client Isn’t the Customer

Usually when a Business Analyst is working on a project the client (which I’ll define as the party or stakeholder who receives the benefit of the Analyst’s services) and the customer (the party who is paying for the Analyst to render the services) are one in the same, at least from an overall organizational perspective [...]

The Lost Stakeholder Analysis Dimension: Engagement

Stakeholder Analysis is an important and often ongoing activity that Business Analysts perform as part of their duties.  Solution delivery team members need to understand who else is involved or impacted by their work effort, how they can interact with these people or groups, and what sort of tradeoffs exist in pleasing one group over [...]